ERP implementation risk

ERP Implementation Risk: Key Pitfalls to Avoid

Investing in an ERP Implementation system is one thing; achieving a satisfactory return on investment is quite another. In the great majority of ERP installation projects, the stated goals are not met within the intended timeframes. In order to evaluate a project’s success, you must first set the organizational goals you want to achieve via the project and then specify the success criteria.

An ERP deployment includes setting up your company’s procedures, customizing and integrating other systems, migrating your master data to the new system, creating user roles and permissions, and teaching your employees to utilize them. Before the advent of cloud-based software, another major undertaking was installing.

Poor selection processes and ERP functionality aren’t to blame for ERP failures; it’s the implementation process that goes wrong. This difficulty may be solved by simply preparing your firm for the challenges ahead of time.

To assist you in better recognising and preventing ERP project risks, we’ve outlined some of the most common ones:

1. Uncertainty About the ERP Implementation

In the absence of a clearly defined goal, everything might appear acceptable. A team with well-defined goals has a sense of purpose and can devote the necessary resources to achieving those goals. As a means of assessing, one’s own and one’s organization’s performance, it serves as useful. A sense of achievement may be achieved using clear success criteria like checkboxes. Objectives should not merely be viewed as process automation or reporting routines.

Customer experience, staff empowerment, product and service offering change, and operational efficiency are all part of the project’s projected Digital Transformation. Only then can the project achieve the targeted ROI.

2. The Management Commitment Is Not Enough

Employees must put in a lot of time to learn how to operate an ERP system in addition to their regular workload, which most organizations are aware of. However, most management teams do not devote their attention to it. ERP projects can quickly come to a halt if the project’s executive team is either unresponsive or overworked. All your problems will not be solved by pressing a single button, and the system requires ongoing monitoring and revision.

The ERP integration project team needs strong written and verbal support from high management. Creating open lines of communication and re-establishing intended outcomes should be standard procedures. Apart from that, allocating necessary resources and fostering a happy and productive work environment, expressing gratitude, and making themselves available for questions and support all contribute to setting the tone for progress.

3. Project Teams Aren't Skilled Enough

A deliberate approach should be used while integrating ERP systems. In order to get things started, you need to assemble a solid project team, which should comprise a project manager, key users, and IT personnel. It’s critical that key personnel in procurement, marketing, logistics, sales, manufacturing, control, and service are well-versed in all aspects of the business to avoid knowledge gaps. There is a lack of leadership among the team members when it comes to ERP integration.

4. Transparency in Communication

Communication between management, project team, personnel, and software vendor is sometimes lacking in ERP integration efforts. Obstacles arise when questions and concerns raised by workers go unanswered, leading to gossip and animosity.

To avoid this, keep lines of communication as open as possible from the outset. The weeks preceding the start of integration should be spent setting up technologies to provide a constant flow of data and maximum transparency for the project. Set up a weekly meeting, for example, and send out project updates via business publications and email. It is always preferable to overcommunicate than to communicate inadequately.

Unless you solve this issue, the ERP problem will quickly morph into a communication problem, contributing to organizational friction.

5. Processes of Production Aren't Specified

For an ERP system to map your company’s processes, you must have a complete and accurate set of existing procedures recorded. The process modeling is quite time-consuming, so be sure to give it the attention it deserves.

It’s the best moment to maximize your productivity at work! Before your ERP is deployed, your software supplier should be able to assist you in evaluating current processes and identifying opportunities for improvement if the new software can’t replicate a given procedure precisely the way it used to, be open to change, and be adaptable. Instead of investing in specialized software, you’ll save money by making minor adjustments to your current workflow.

6. Complex Customization

For a system to be effective and simple to maintain, it must be customized as little as possible. In addition to reducing project time and costs, this may be a huge benefit. However, this can only be accomplished if the users are well-versed in the standard functionality of the product and have a clear understanding of the adjustments that must be made with the implementation partner team. When a system is heavily customized, both the user experience and the performance suffer.

If the standard system is adopted, the client may have to adjust to their business operations. This should be looked into to the fullest extent feasible.

7. Imports of Data Have Been Oversimplified

The company must migrate existing data to the new EPR program. This step must be taken very carefully, as a comprehensive injection is necessary, which is not as straightforward as importing from an excel document.

Additionally, some have the mistaken belief that using ERP programs would immediately improve the quality of badly managed data. The new system’s data quality will be limited to that of the previous system.

The mapping procedure begins when the records have been confirmed. Each piece of legacy data is mapped to its corresponding counterpart in the new data structure, and they are also verified for errors. Once the new data has been validated in the simulation, it will be implemented in the production system.


The difficulties and problems associated with an ERP system should not be underestimated since the process considers the tight collaboration of systems, processes, and, of course, the personnel. However, problems and hassles may be avoided with sufficient planning and a well-organized procedure.

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